Refund policy

1. Returns

We accept returns within 7 days of delivery. To be eligible for a return:

• The item must be unused, unworn, and in its original condition

• The item must be in its original packaging

• Proof of purchase (order number or receipt) is required

Certain items are non-returnable, including:

• Used or opened products

• Personal care / skincare products (for hygiene reasons)

• Items purchased on sale or clearance

• Gift cards

2. How to Initiate a Return

To start a return, please contact us at lookglossy00@gmail.com with your order number and reason for return.
Once your return is approved, we will provide instructions on how and where to send your item.

Customers are responsible for return shipping costs unless the item was damaged or incorrect.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund at no additional cost.

4. Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method

• Refunds may take 5–10 business days to appear, depending on your bank or payment provider

Shipping fees are non-refundable, unless the return is due to our error.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at lookglossy00@gmail.com.

6. Cancellations

Orders can be canceled only before shipment. Once the order has been shipped, it cannot be canceled and must follow the return process.